All dear friends working in Service industry, HeloWe all r concerned about customer care, is it not special for a service industry? If u say "Yes" this PPT is for u.Just enjoy the details and use it in ur customer service sessions of training,RegardsSandy

How to answer the customer if he ask how did you get my number

HI EverybodyI am writing a paper on "quality management issues in service industries". Can anyone guide me as to where i can find latest references on this subject other than that of Deming and Juran.RegardsNabeel

Hey !wanna to develop HR Customer Service Feedback Form for our org.What are the questioners where we can rate/judge HR dept in our org.Can any one share such Forms/questioners?Best

Hi All,Would like to know the prospects(career wise,salary wise) for getting into Hr Training in the Service Industry(Hotel ,Air Lines etc…),and if any one would be aware of any openings for the same.

Dear All,I have to take training on Customer Service. I have some materials but only hard copies. If u can help me with some PPts it will be very useful.RegardsMuskaan

Hi all, Tell me the scope of hr in service industry, especially in hotel industry. This is because I got an offer from an international star hotel group, Weather to take it or not, please justify your reply.Thank youRegardsSrinivasan

Hi FriendsI was invited for talk on Customer service in Bank….They asked me to give a half an hour talk on Customer Service to their 35 member staff projecting myself as a Customer with few topics related to HR and customer Service...can anyone give some suggest...

Dear Dinesh,I am glad that you also have started to raise questions rather than give answers on a platter. I endorse your views that bloggers should post their draft versions and seek help to improve rather than just raise a general query.Have a nice day.SimhanA...

Hi All,I am an HR executive in a renowned telecom firm.We are looking for empanelment with good consultancy having experience in hiring for Middle level managers in telecom industry.We would appreciate if you could send in your details and company profile on pra...